Privacy & Security

OzwinCasino Privacy Policy

Your personal information is our highest priority. This policy explains in full how your data is collected, used, and protected when you register or use services at ozwincasino.

Last updated: 1 January 2026
Our commitment: ozwincasino never sells your personal information to third parties. Your privacy is our highest priority.

01 Introduction

Ozwincasino ("we", "us", "platform") takes your privacy very seriously. This Privacy Policy explains what information we collect when you use the ozwincasino website or app, why we collect it, and how it is used.

This Privacy Policy has been prepared in accordance with international data protection laws and standards. By using our platform, you consent to the processing of your information as described in this policy.

For any questions about our privacy policy, you can reach our Data Protection Team directly. For users in Bangladesh, we also offer support in Bengali.

This policy applies to all digital services offered by ozwincasino — including the website, mobile app, and any related services.

02 What Information We Collect

Ozwincasino collects your information in a number of ways. The data gathered can be broken down into several categories.

Directly Provided Information

When you create an account or use our services on ozwincasino, you provide certain information directly:

  • Full name & date of birth
  • Email address and mobile number
  • Residential address
  • National ID or passport number (for KYC verification)
  • Payment information (mobile banking number, etc.)
  • Support chat history

Automatically Collected Information

The following information is collected automatically while you use the platform:

  • IP address and device identifier information
  • Browser Type & Operating System
  • Your activity and navigation history on the platform
  • Betting history and transaction records
  • Login time and location data
  • Data collected via cookies and tracking technologies
Data type Purpose of Collection Required?
Name & Contact Information Account creation & communication Yes
Identity documents KYC Verification & Legal Compliance Yes
Payment Information Transaction processing Yes
Device & IP information Security & Fraud Prevention Automatic
Betting Activity Service Improvement & Responsible Gaming Automatic

03 Use of Information

Ozwincasino uses your data only for specific, legitimate purposes. We never use your information for anything beyond what is necessary.

Service Delivery & Operations

  • To create and manage your account.
  • To process bets and complete transactions.
  • To process winnings and handle withdrawal requests.
  • To manage bonuses and promotional offers.

Security & Legal Compliance

  • To prevent account fraud and money laundering.
  • To comply with requests from legal authorities.
  • To detect and prevent multiple accounts.
  • To enforce age verification and responsible gaming policies.

Service Improvement & Communication

  • To improve your experience on the platform.
  • To provide offers tailored to your preferences.
  • To send important updates and notifications.
  • To provide customer support services.
If you wish to stop receiving marketing communications, you can opt out at any time through your account settings or by contacting the support team.

04 Data sharing & disclosure

Ozwincasino never sells your data. However, in certain limited circumstances, information may be shared with specific third parties.

When Your Data Is Shared

  • Service Partners: With trusted service providers for payment processing, identity verification, and technical support.
  • Legal obligations: In response to lawful requests from government or regulatory authorities.
  • Fraud Prevention: With agencies involved in financial crime investigations.
  • Business Restructuring: In the event of a company merger or acquisition.
Clear Assurance: ozwincasino never sells or transfers your data to advertisers or marketing companies.

Third-Party Accountability

All service providers we work with are required to comply with strict confidentiality agreements. They may only use your information for specified purposes and in accordance with our instructions.

05 Cookie Policy

Ozwincasino uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device.

Cookie Type Purpose Duration
Essential Cookies Maintaining login sessions and security Deleted at end of session
Functional Cookies Remembering your preferences and language settings 1 Year
Analytics cookies Site Usage Monitoring & Improvement 2 years
Marketing Cookies Showing relevant offers and promotions 30 days

You can disable non-essential cookies at any time through your browser settings. However, disabling certain cookies may limit the functionality of the platform.

06 Data Protection Measures

Ozwincasino uses industry-leading technology and processes to keep your data secure. Our security operates across multiple layers.

  • 256-bit SSL Encryption: All data transmissions are fully encrypted.
  • Firewall Protection: Advanced firewall protection against unauthorized access.
  • Two-Factor Authentication: An additional layer of protection at login.
  • Regular Security Audits: Periodic security assessments conducted by third-party experts.
  • Staff Training: All our staff are trained in data privacy practices.
  • Data Minimization: Only the information strictly necessary is collected.
In the event of a data breach, affected users will be notified within the timeframe required by applicable law.

07 Data Retention Period

Ozwincasino retains your data only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements.

  • All data is retained for as long as your account remains active.
  • Following account closure, transaction records are kept for a minimum of 5 years for legal compliance.
  • KYC documents may be retained for up to 7 years after account closure.
  • Marketing data is deleted within 30 days of opting out.
  • Security logs are retained for up to 2 years.

Once legal obligations have been fulfilled, your data will be securely deleted or anonymized.

08 Your data rights

As an ozwincasino user, you have important rights over your personal data. We are committed to respecting and protecting these rights.

Right to Access You can find out what data we hold about you
Right to rectification You can correct any inaccurate or incomplete information
Right to erasure You may request deletion of your data in certain circumstances.
Right to Restrict Processing You can request that the use of your information be restricted
Right to Portability You can request a copy of your data or have it transferred
Right to Object You can object to certain types of data processing

To exercise any of these rights, email our support team. We will respond within 30 days of receiving your request.

09 Protection of Minors

Ozwincasino strictly does not collect data from or provide services to anyone under the age of 18. We believe protecting children and teenagers online is a social responsibility.

  • Age verification is mandatory at the point of registration.
  • Any account suspected of belonging to a minor is verified immediately.
  • Any data inadvertently collected from a minor is deleted immediately.
  • Parents or guardians may contact us regarding their child's account.
Minor Protection: If someone you know is under 18 and using ozwincasino, please contact us immediately.

10 International data transfers

Ozwincasino is an international platform. In some cases, your data may be stored or processed on servers outside Bangladesh. For all such transfers, we ensure that:

  • The destination country maintains adequate data protection laws.
  • All recipients of your data are held to our privacy standards.
  • All necessary agreements and safeguards are in place.
  • Data is encrypted during transfer.

11 Policy Changes

Ozwincasino reserves the right to update this Privacy Policy as needed. We will notify you of any significant changes.

  • You will be notified by email or SMS at least 14 days before any significant changes take effect.
  • The date of the latest update is always displayed at the top of this page.
  • Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.
  • If you do not accept the new policy, you will have the option to close your account.
The latest version of this policy will always be available on this page. We recommend checking it regularly.

12 Contact & complaints

For any questions, requests, or complaints regarding our privacy policy, please contact our Data Protection Team. We're available 24/7 to assist you.

  • Email: support@ozwincasino.im
  • Live chat: Chat button at the bottom-right corner of the platform
  • Response Time: Usually within 24–48 hours
Submit a request to exercise your privacy rights: support@ozwincasino.im — use "Data Privacy Request" as the subject line.
Our Security Commitment

Why you can trust ozwincasino with your privacy

Here's a quick overview of the measures we've put in place to protect your data.

End-to-End Encryption

Every data transmission at ozwincasino is secured with 256-bit SSL encryption. Hackers and third parties have no way of accessing your information.

Your Data Is Never Sold

We never sell your personal data to third parties. Your information is used solely to improve the services we provide to you.

KYC Verification Security

Documents submitted for identity verification are stored with the highest level of security and can only be accessed by authorized personnel.

Two-Factor Authentication

Enable Two-Factor Authentication on your account for an extra layer of security, ensuring no one else can access your account.

Regular Security Audits

Regular audits are conducted by independent security experts. Any vulnerabilities identified are addressed immediately.

Your Data, Your Control

You can view, correct, or request deletion of your data at any time. Full control stays with you.

Start Betting Safely Today

Join ozwincasino with complete confidence in the security of your data and enjoy the best Sports Betting experience.

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